<?php
/**
 * Content component: ITS_Ticket
 * $Id$
 *
 * Incident Ticket System
 *
 * @author gERD Schaufelberger <gerd@php-tools.net>
 * @license PHP License
 * @package WB
 * @subpackage content
 */

/**
 * Load classes
 */
WBClass::load('WBContent'
, 'WBContent_ITS'
, 'WBITS');


/**
 * Content component: ITS_Ticket
 *
 * @version 1.0.0
 * @package WB
 * @subpackage content
 */
class WBContent_ITS_Ticket extends WBContent_ITS
{
    /**
     * Parameter list
     * @var array
     */
    protected $config = array(
            'captcha'               =>  'auto',
            'action'                =>  'add',
            'requiredgroup'         =>  '',
            'obscureid'             =>  '',
            'namespace'             =>  '',
            'titlebubbleformat'     =>  'Support Ticket: %s',
            'titlebubblenotfound'   =>  'Support Ticket'
        );


    /**
     * run
     *
     * run component
     *
     * @return array parameter list
     */
    public function run()
    {
        unset($this->config['__path']);
        $this->tmpl->addGlobalVars($this->config, 'CONFIG_');

        if (!$this->isUserInGroup($this->config['requiredgroup'])) {
            $this->loadTemplates('anon');
            return $this->config;
        }

        switch ($this->config['action']) {
            case 'list':
                $this->listTicket();
                break;

            case 'add':
                $this->processForm('edit');
                break;

            case 'upload':
                $this->processForm('upload');
                break;

            default:
                $this->displayTickets();
                break;
        }

        return $this->config;
    }

    /**
     * List my tickets
     *
     * List tickets where this use account set as customer
     */
    private function listTicket()
    {
        $pager  =   $this->its->getPager(WBITS::PAGER_TYPE_USER);
        $this->tmpl->addGlobalVars($pager->browse($this->config['goto']), 'pager_');
        $this->loadTemplates('list');
        $this->tmpl->addRows('list_entry', $pager->get());
    }

    /**
     * Add Uploaded File to Ticket
     *
     * @param patForms $form
     * @param array $values
     */
    protected function onUploadValid($form, $values)
    {
        $this->ticket   =   WBClass::create('WBITS_Ticket');
        $this->ticket->loadByObscureId($this->config['obscureid']);

        $data   =   $this->ticket->getData();
        $data['ticketmedia'][]    =   $values['file'];
        $save   =   array(
                    'ticketmedia' => $data['ticketmedia']
                );

        // save comment with file
        if (isset($values['filenote'])) {
            $save['comment']    =   $values['filenote'];
        }
        $this->ticket->save($save);

        return true;
    }

    /**
     * Save ticket data
     *
     * Add new ticket
     *
     * @param patForms $form
     * @param array $values
     * @return bool always true
     */
    protected function onEditValid($form, $values)
    {
        if ($this->user->isAuthenticated()) {
            $values['customeruid']  =   $this->user->getId();
        }

        // remove captcha, if set
        if (isset($values['captcha'])) {
            unset($values['captcha']);
        }

        // generate title from blurb
        if (!isset($values['title'])) {
            $blurb  =   $values['blurb'];
            $blurb  =   str_replace('</p>', "</p>\n", $blurb);
            $blurb  =   strip_tags($blurb);
            $blurb  =   str_replace('&nbsp;', ' ', $blurb);
            $blurb  =   trim($blurb);
            $blurb  =   array_map('trim', explode("\n", $blurb));
            foreach ($blurb as $title) {
                $title  =   trim($title);
                if (5 > strlen($title)) {
                    continue;
                }
                $values['title']    =   $title;
                break;
            }
        }

        $this->ticket   =   WBClass::create('WBITS_Ticket');
        $this->ticket->save($values);
        return true;
    }

    /**
     * List tickets
     *
     * Get pager and fill template with list
     */
    private function displayTickets()
    {
        $this->loadTemplates('display');

        $this->ticket =   $this->its->loadByObscureId($this->config['obscureid']);
        $oid    =   $this->ticket->getObscureId();
        if (empty($oid)) {
            $this->bubbles['title'] =   $this->config['titlebubblenotfound'];
            return;
        }

        $data   =   $this->ticket->getData();
        $this->bubbles['title'] =   sprintf($this->config['titlebubbleformat'], $data['title']);

        $tmplData   =   array();
        foreach ($data as $key => $value) {
            if (is_scalar($value)) {
                $tmplData[$key]   =   $value;
                continue;
            }
            foreach($value as $k => $v) {
                if (is_scalar($v)) {
                    $tmplData[$key . '_' . $k]   =   $v;
                }
            }
        }
        $this->tmpl->addGlobalVars($tmplData);
        $this->tmpl->addGlobalVar('obscureid', $oid);
        $this->tmpl->addGlobalVar('id', $this->ticket->getId());

    }

   /**
    * Fetch list of form elements
    *
    * Use different file regardless of actual form name.
    *
    * @param string name of form
    * @return array $elements
    */
    protected function getFormElementList($name)
    {
        $list   =   parent::getFormElementList($name);
        if (!in_array($name, array('edit', 'upload'))) {
            return $list;
        }

        $this->injectElement4Captcha($list, $this->user->isAuthenticated(), $this->config['captcha']);

        if ('edit' != $name) {
            return $list;
        }

        // copy default values from user data
        if ($this->user->isAuthenticated()) {
            $userData   =   $this->user->getData();

            // name
            if (isset($list['customername'])) {
                $list['customername']['attributes']['default'] =   $userData['forename'] . ' ' . $userData['surname'];
            }

            // e-mail
            if (isset($list['customeremailurlid'])) {
                $list['customeremailurlid']['attributes']['default'] =   $userData['email'];
            }

            // generic copy of user data if form element's name starts with "customer"
            foreach ($list as $key => &$value) {

                // those fields are done before
                if (in_array($key, array('customername', 'customeremailurlid'))) {
                    continue;
                }

                if ( 0 != strncmp($key, 'customer', 8)) {
                    continue;
                }

                $suffix =   substr($key, 8);
                if (isset($userData[$suffix])) {
                    $value['attributes']['default'] = $userData[$suffix];
                }
            }
        }
        return $list;
    }
}