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<patTemplate:gettext domain="wombat">Ticket {OBSCUREID}</patTemplate:gettext>
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<patTemplate:tmpl name="email_plain" whitespace="keep"><patTemplate:gettext domain="wombat">Dear Sir or Madam,
Your ticket has reached us! You will be hearing from us, as soon as the ticket was reviewed.

Also there is a page for your ticket:
[[PROTOCOL]]://[[SERVER]][[SELF]]{URI}

Over there, you'll find the latest information regarding your ticket.
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